Questions
Frequently asked questions
Everything you need to know about Cheche M-Pesa Converter.
Is my M-Pesa data safe? →
Yes — and here's exactly how. Your PDF is read entirely within your browser and is never uploaded, and your dashboard is built there too. Only if you buy the Excel workbook are the extracted transactions uploaded — over encrypted HTTPS, to private encrypted storage — so we can format them. That upload is deleted as soon as your workbook is built, and the finished workbook is deleted automatically within two days. We keep your payment record (phone number, amount, and M-Pesa receipt) because proper payment records are needed for reconciliation and accounting, plus anonymous usage statistics that never include your statement. Your transactions, balances, and statement contents are never sold, shared, or written to our logs. Full details are in our
Privacy Policy.
Is there a page or size limit? →
No. Cheche reads your whole statement in one go — no page caps, no splitting your PDF into parts, and Pay As You Go costs the same KES 299 whatever the length. The only limit is Safaricom's own: a statement stops at 10,000 transactions. If yours reaches that, Cheche tells you the exact dates it covers so you can request the earlier months separately.
How do I get my M-Pesa statement? →
Request it from the M-PESA or MySafaricom app, or dial *334# and go to My Account → M-PESA Statement. Safaricom emails you the PDF and sends the password by SMS.
See the step-by-step guide.
What if my statement is password protected? →
No problem. When Safaricom sends your statement, they also SMS you a 6-digit code. Enter that code in the password field on our converter and we unlock it automatically.
How accurate is the extraction? →
On original Safaricom PDFs (sent directly from Safaricom email), we achieve 100% accuracy. We read the text layer directly — no OCR, no guessing. Every amount, name, and date is exact.
What does the Excel file contain? →
7 sheets: a visual Dashboard with charts, All Transactions with clean payee names and categories, a Summary, Payee Analysis ranked by spend, Category Breakdown, Top Transactions, and Monthly Summary.
Does it work on all M-Pesa statements? →
Yes, for statements requested through the M-PESA or MySafaricom app or *334#, of any length — up to Safaricom's limit of 10,000 transactions per statement, all processed in seconds.
Why are loan repayments excluded from the analysis? →
Loan repayments and transaction charges inflate your "spending" and distort your real expenditure picture. We exclude them so you see where your money actually goes — food, utilities, bills, people.
When will Pro and Business plans be available? →
Very soon. Join the waitlist by clicking the Pro button above and we will notify you first. Payments will be via M-Pesa STK Push — no card needed.
Can I filter transactions by a specific person or business? →
Yes. Type any name, business, or keyword in the filter box before converting. Separate multiple filters with a comma. Only matching transactions appear in your download — perfect for audits and loan processing.